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11. Scoring & Lead Management

11.1 Get Scoring Configuration​

GET /api/v1/scoring/config

Get lead scoring settings.

Response:

{
  "orgId": "org-123",
  "scoringModel": "weighted",
  "baseScore": 0,
  "maxScore": 100,
  "rules": [
    {
      "id": "rule-001",
      "name": "Message Engagement",
      "weight": 0.3,
      "factor": 5
    }
  ],
  "decayRate": 0.01,
  "decayInterval": "daily"
}

11.2 List Scoring Rules​

GET /api/v1/scoring/rules

List all scoring rules.

Response:

[
  {
    "id": "rule-001",
    "name": "Message Received",
    "condition": "message_received",
    "points": 5,
    "weight": 0.3,
    "createdAt": "2026-05-01T10:00:00Z"
  }
]

11.3 Get Contact Score​

GET /api/v1/contacts/:id/scores

Get detailed score breakdown for contact.

Response:

{
  "contactId": "contact-001",
  "totalScore": 85,
  "breakdown": [
    {
      "ruleName": "Message Engagement",
      "points": 35,
      "weight": 0.3
    },
    {
      "ruleName": "Appointment Attendance",
      "points": 25,
      "weight": 0.25
    }
  ],
  "lastUpdated": "2026-06-05T17:30:00Z"
}